Copyright © 2021 Chofix.com. All rights reserved.
RESPONSIBLE FOR THE TREATMENT of your data is: HERSE GESTION, S.L.
• NIF: B01638956
• Address: C / Juan XXIII, º4 3º C, 30800, Lorca, MURCIA
• Email: [email protected]
WHAT KIND OF DATA DO WE PROCESS?
Depending on the services, services or functionalities that you want to enjoy at all times, we will need to process some data or others. In general, said data will be, as the case may be, the following:
• Your identification data (For example: Your name, surname, language, country from which you interact with us, contact information, etc.)
• Economic and transactional information (For example: Your payment or card details, information about your purchases, orders, returns ...).
• Connection, geolocation and navigation data (in case you interact with us from your mobile, for example).
• Commercial information if you were subscribed to our newsletter.
• Data about your tastes and preferences.
Remember that when we ask you to fill in your personal data to give you access to any functionality or service on the web, we will mark some fields as mandatory, since they are data that we need to be able to provide the service or give you access to the functionality in question.
Please bear in mind that, if you decide not to provide us with this information, you may not be able to complete your registration as a user or that you may not be able to enjoy those services or functionalities.
FOR WHAT PURPOSE DO WE TREAT YOUR PERSONAL DATA?
Depending on how you interact with our website, we will process your personal data for the following purposes:
For the development, fulfillment and execution of the Purchase Agreement
This purpose includes the processing of your data mainly for:
Contact you in relation to updates or informative communications related to the services purchased, including sending quality surveys on the services provided.
Manage the payment of the services you purchase, regardless of the payment method used.
Activate the necessary mechanisms in order to prevent potential fraud against you and against ourselves during the purchase process. If we consider that the operation may be fraudulent, this treatment may result in the blocking of the transaction.
Manage possible returns once you have made a purchase and manage requests for information about the availability of the different services.
Invoice and to make the tickets, invoices and any other document proving payment regarding the purchases you have made on our Platform available to you.
To meet the requests or requests that you make through the different means incorporated into our Platform.
We only process the personal data that is strictly necessary to manage or resolve your request or request.
Communication to suppliers
We will not communicate your data to the transport service providers, unless you give us your authorization. Once you have accepted the offer from one of the providers, you can give access to them.
Analysis of usability and quality to improve our services (Cookies)
If you access our Platform, we inform you that we will treat your browsing data for analytical and statistical purposes, that is, to understand the way in which users interact with our Platform and thus be able to make improvements to it. Likewise, on occasions, we carry out quality actions and surveys aimed at knowing the degree of satisfaction of our customers and users and detecting those areas in which we can improve.
WHAT IS THE LEGITIMATION FOR THE PROCESSING OF YOUR DATA?
The legal basis that allows us to process your personal data also depends on the purpose for which we process them, in this way we will find different legal bases by virtue of the following purposes:
1. Development, fulfillment and execution of the sale contract.
The processing of your data is necessary for the execution of the sales contract that links us with you. We understand that the processing of this data is positive for all the parties involved when the payment of a purchase occurs and in particular for you since it allows us to establish the appropriate measures in order to protect you against fraud attempts made by third parties.
2. Customer Service.
We consider that we have a legitimate interest to attend to the requests or queries that you make to us through the various existing means of contact. We understand that the processing of this data is also beneficial for you insofar as it allows us to be able to assist you adequately and resolve the queries raised. When you contact us, in particular, for the management of incidents related to the product purchased through the Platform, the treatment is necessary for the execution of the sale contract. When your query is related to the exercise of the rights about which we inform you below, or with claims related to our services or services, what legitimizes us to process your data is the fulfillment of legal obligations on our part.
3. Communication to suppliers
We will only communicate the data to the transport providers if you give us your consent.
4. Usability and quality analysis
We consider that we have a legitimate interest to analyze the usability of the Platform and the degree of user satisfaction since we understand that the processing of this data is also beneficial for you because the purpose is to improve the user experience and offer a higher quality service .
HOW LONG WILL WE KEEP YOUR DATA?
1. Development, fulfillment and execution of the sale contract.
We will process your data for the time necessary to manage the purchase of the services or services you have acquired and subsequently the legally established deadlines for the fulfillment of our tax obligations. On some occasions, we will only process some data until such time as you decide, such as the payment data (credit card) that you have asked us to store for possible future purchases.
2. Customer Service
We will process your data for as long as is necessary to meet your request or request.
Regardless of whether we process your data for the time strictly necessary to fulfill the corresponding purpose, we will subsequently keep them duly stored and protected during the time in which responsibilities arising from the treatment may arise, in compliance with the regulations in force at all times. Once the possible actions are prescribed in each case, we will proceed to delete the personal data.
WILL WE SHARE YOUR DATA WITH THIRD PARTIES?
• Financial entities
• Technology service providers
• Transport providers.
WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?
We are committed to respecting the confidentiality of your personal data and to guaranteeing the exercise of your rights.
You can exercise them at no cost by sending us an email to our address [email protected], simply indicating the reason for your request and the right you want to exercise.
In the event that we consider it necessary to identify you, we may request a copy of a document proving your identity. In particular, regardless of the purpose or the legal basis by virtue of which we process your data, you have the right to:
Ask us for access to your data that we have.
Ask us to rectify the data that we already have. Keep in mind that, by actively providing us with your personal data by any means, you guarantee that they are true and accurate and you agree to notify us of any changes or modifications to them.
Ask us to delete your data to the extent that it is no longer necessary for the purpose for which we need to process it as we have previously informed you, or that we no longer have the standing to do so.
Ask us to limit the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of the data or to keep it beyond the necessary time when you may need it. If you have provided us with your consent for the processing of your data for any purpose, you also have the right to withdraw it at any time.
On the other hand, when the processing of your data is based on our legitimate interest, you will also have the right to oppose the processing of your data.
Finally, we inform you of your right to file a claim with the relevant data protection control authority, in particular, with the Spanish Agency for Data Protection https://www.agpd.es/portalwebAGPD/index- ides-idphp.php
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